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Frequently Asked Questions About Our Electric Bikes

• What warranties or after-sales services are offered at RBS?

  At Ride Bike Style, we offer a 2-year warranty on the electric components of our bikes, which includes the display, battery, motor, and controller. This warranty provides you with peace of mind in case of any manufacturing defects or issues related to these essential electrical components.

  In addition to our warranty, we also provide after-sales services to support you throughout your experience with our electric bikes. Our dedicated team is available to answer your questions, provide maintenance tips, and assist you with any technical problems.

  If you encounter an issue with your Ride Bike Style electric bike during the warranty period, please contact us, and we will strive to resolve the problem as quickly as possible. We work closely with our customers to ensure their satisfaction and provide high-quality after-sales support.

  We believe in the quality of our products and our commitment to our customers. Our goal is to offer you a positive experience with our electric bikes and support you at every step of your electric cycling journey.

• What types of electric bikes do we offer?

  At Ride Bike Style, we offer a wide range of electric bikes suitable for different needs and uses. Here are the different types of electric bikes that we offer:

  • Urban electric bikes: these bikes are designed for daily use in the city, with a comfortable and upright riding position. They are ideal for commuting or running errands in the city. Discover all our urban models here.
  • Folding electric bikes: these compact and foldable bikes are perfect for city commuting as they can be easily stored in a small space such as an apartment or office. They are also suitable for use in rural areas, as they can be easily transported in the trunk of a car and unfolded to explore the surrounding countryside. Discover our Uturn folding model here.
  • Mountain electric bikes: these bikes are designed for mountain trails and fast descents. They are equipped with wide tires and robust suspension for stable riding on challenging terrain. Discover our Fat Bike Grizzly model here.
  • Cargo electric bikes: these bikes are designed for transporting goods and bulky items. They are equipped with a spacious cargo rack and can carry up to 200 kg. Discover our Tricycle cargo model here.
  • Vintage Michael Blast electric bikes: these vintage electric bikes from Michael Blast offer a classic and modern riding experience. These electric bikes have a retro style and are equipped with powerful electric motors that provide pedal assistance for easier and faster riding. Discover our vintage ebike collection here.

  To choose the right electric bike for you, it is important to consider your usage and needs. Think about the distance you want to cover, the type of terrain you will be riding on, the level of electric assistance you need, and your budget. Our experienced team at Ride Bike Style is available to help you choose the electric bike that best meets your needs.

  We look forward to seeing you for a test ride in-store! Visit us at one of our 2 locations!

• Can we legally ride on Quebec bike paths ?!

  YES!
  RIDE BIKE STYLE electric bicycles are conform to Quebec standards. Anywhere you can legally ride a bike, RIDE BIKE STYLE bikes can also be ridden, as long as you follow the rules of the applicable traffic laws.

• What is the fastest I can ride?

  32 km / h. At the factory, all of our bikes are preset to have a maximum speed of 32 km / h to comply with Quebec regulations.
  The maximum speed depends on several factors, such as the weight of the driver, the wind speed, the degree of the slope, the temperature.

• A Ride Bike Style electric bike ... is it really heavy?

  It all depends on the model you choose, but here are a few examples:

  - The Greaser, Vacay and Grizzly weigh approximately 28kg;

  - The Outsider and the Tricycle weigh approximately 27kg;

  - The uTurn is 25kg;

  - The City, Urban Classic and Urban Prestige weigh approximately 23kg;

  - The Slim is 13kg.

• How often does my battery need to be replaced?

  Our Samsung™ and LG™ batteries will last between 800 to 1000 charge cycles. This equates to around 50,000 km total per battery, but on condition that good practices are followed :

  - Do not allow the battery to discharge completely (automatic cut-off level);

  - Never overcharge the battery (with a maximum of 4 and 6 hours of charge);

  - Use only the charger provided by Ride Bike Style to recharge your battery;

  - First plug in the socket of your electric bike and then the wall socket of your charger.

• How to recharge the battery and how long does it take?

  RIDE BIKE STYLE electric bikes are supplied with their own Lithium-Ion charger, this charger plugs into any 110V household outlet and then connects to your charging port located under the tank or on the battery.

  It takes about 4-6 hours to fully charge the battery.

  Only the charger provided with the purchase of your bicycle is appropriate for your bicycle. Do not use another charger, as this may damage your battery and reduce its capacity.

  To ensure maximum lifespan, be sure to follow the following guidelines:

  - Do not allow the battery to discharge completely (automatic cut-off level);

  - Never overcharge the battery (with a maximum of 4 and 6 hours of charge);

  - Use only the charger provided by Ride Bike Style to recharge your battery;

  - First plug in the socket of your electric bike and then the wall socket of your charger.

• How do I take care of my battery for long periods without use?

  Our Samsung™ and LG™ batteries won't discharge excessively during long periods of non-use (such as in winter), but some advice should be prescribed:

  • Do not allow the battery to discharge completely: keep the battery between 30% and 70% of its capacity.
  • Never charge the battery up to 100%.
  • Store at a minimum temperature of 20 degrees.